HAPPY DUDE® offers made-to-order products through our online store. These terms provide general information about ordering, production, delivery and requests for assistance. They do not limit rights that cannot be excluded under applicable consumer-protection law.
Made-to-order production
Many HAPPY DUDE® products are produced through Printful and its fulfillment partners after an order is submitted. According to Printful’s published guidance, most products are fulfilled in approximately 2–5 business days, although some product types and locations take longer. Fulfillment refers to production before shipment; it is not the total delivery time. The day an order is placed generally does not count as the first fulfillment day.
Production estimates may vary based on product type, location, availability, order volume and seasonal conditions. The estimate shown for an order is not a guaranteed delivery date. Current Printful information is available at Printful’s fulfillment guide.
Shipping and estimated delivery
Shipping takes place after production. Transit time and available delivery methods vary by product, country, carrier and shipping option. The estimated delivery time generally combines fulfillment and shipping time. Customs processing, holidays, weather, stock or carrier disruptions may cause delays. Shipping costs and available methods are presented where applicable during checkout.
Problems with an order
If an order is damaged, defective, misprinted, incorrect or does not arrive, please contact info@happydude.ca promptly, with the order details and photographs if applicable, so that we can investigate and arrange an appropriate remedy.
Printful currently requires its merchants to submit a claim within 30 days after receipt for damaged, misprinted or defective products, or within 30 days after the estimated delivery date for shipments lost in transit. Please let us know as soon as possible so we can submit a timely request with the fulfillment provider. These are Printful’s claim timelines; they do not replace or restrict your statutory consumer rights against HAPPY DUDE®. See Printful’s current claim guidance.
Changes of mind and sizing
Made-to-order merchandise generally cannot be returned or exchanged solely because a customer changes their mind or selects an incorrect size or colour, except where a return, refund or other remedy is required by applicable law or expressly agreed to by HAPPY DUDE®. Before placing an order, review the sizing, colour and item details carefully. This does not affect remedies for faulty, misdescribed or undelivered products.
Contact and related policies
For assistance, please email info@happydude.ca. See our Privacy Policy for information about personal data.
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